In these Terms and Conditions the expressions "we" and "us" refer to Crest Executive and "the hirer" refers to any passenger or passengers carried in the private hire vehicle.
To enable us to meet your needs in an efficient manner we prefer advanced bookings with at least 24 hours notice. However if the booking is of an immediate nature, we will try to accommodate you but cannot guarantee it.
Car parking fees will added at cost. We cannot predict the costs of parking at places visited and so it is up to the hirer to pay the parking ticket on the day. The driver will produce a ticket as evidence of parking costs.
No alcohol will be permitted inside the vehicle at any time under any circumstances. All alcohol transported must be placed in the boot. Should the vehicle require valeting due to negligence or alcohol illness a charge will be made of £90.00 to cover cost of cleaning and subsequent loss of earnings.
We reserve the right to decline any bookings and to request any passenger to leave a vehicle if his or her conduct is deemed to be incompatible with the comfort and a safety of the other passengers or the driver.
Unless otherwise instructed by the hirer routes travelled will be at the drivers’ discretion in accordance with road, traffic and weather conditions, whether the route is the shortest or not. No allowance will be made to the hirer on the grounds that the route adopted is not actually the shortest. Neither Crest Executive Chauffeur Service or its agents will accept responsibility for any delay howsoever caused.
We endeavour to provide the type of vehicle that is requested however no liability will be accepted if this is not possible and an alternative vehicle of similar specification is supplied. We reserve the right to supply a higher specification vehicle than the one ordered or a vehicle from other operators if necessary. No additional charge will be levied provided that extra seats or facilities or capacity are unused.
When we hire vehicles from other operators to accommodate the requirements of the client, or where we make arrangements on behalf of the client for any other service provided by any other organisation, we do so as an agent for and on behalf of the client and any terms and conditions imposed by such other organisations through us shall be binding on the client as if the client had directly contracted those services.
The carriage of luggage is entirely at the owner's risk and we will not be held responsible for any damage to, or loss of, personal property carried within any area of the vehicle. For safety reasons it is strictly forbidden to load luggage on passenger seats in a vehicle. If we feel it is necessary to arrange for a larger vehicle to carry luggage in excess of notification this will be charged accordingly. Please note this does not necessarily equate with the number of persons carried.
We endeavour to ensure that vehicles run without fault but no responsibility can be accepted for any breakdown whatsoever or any additional expense or loss incurred by the client or passengers thereafter. All vehicles are cleaned prior to departure, but no liability can be accepted for clothing or other items being stained, marked or dirtied by road dirt, oil or grease from any part of the vehicle.
Any damage to the vehicle upholstery, trimmings or seat belts caused by any passenger will be the responsibly of the hirer who will be invoiced for the necessary repairs.
Any tariff displayed on this website or elsewhere does not constitute an offer of contract.
All our vehicles are fitted with seat belts conforming to EU regulations and it is up to the hirer, not the driver, to ensure that seat belts are worn. Crest Executive or its agents will not be held responsible for any claims resulting from the not using, or misusing, seat belts.
Cancellations within 24 hours of collection time are charged at full rate. Cancellations for airport collections will be charged at full rate if the driver has been dispatched to the collection area. If for any reason we have to cancel an advance booking we will give you at least 48 hours notice and refund any advance payment already received.
All charges based on time are charged in fifteen minute increments. All charges based on mileage are charged to the last mile or part mile.
If you have a problem or complaint it is essential that you inform the driver immediately. If you wish to make a formal complaint, please notify our office in writing no later than seven days after your planned journey.
We reserve the right to amend, change, delete or add to these terms and conditions whenever necessary without prior notice.